Article 1 - Agreement
The agreement comes into effect by means of your acceptance of our offer. After signing the quotation, the agreement comes into effect and the sessions with the course participant(s) can be scheduled. When you book a course with us privately, you have a reflection period of 14 days, from the day you applied for your course.
Article 2 - Cancellation
Article 3 - Payment
Payment will take place by means of transfer of the amount owed to the bank account stated by IncompanyLanguages before the final due date as stated on the invoice. The payment for the educational service will take place prior to the time when the course starts. In case the course has already started, IncompanyLanguages trusts you will pay the invoice forthwith. In case the payment is not made before the final due date as stated on the invoice, IncompanyLanguages stops delivering its educational service until the invoice amount has been transferred to the bank account stated by IncompanyLanguages.
In case of a refund, you will receive a credit note per e-mail. The refund shall take place within three working days of the date as stated on the credit note.
Article 4 - Questions and complaints
In case you have a question, IncompanyLanguages has the intention to answer the question as soon as possible and to your full satisfaction. In case you have a complaint, IncompanyLanguages has the intention to process your complaint with great urgency and to find a solution as soon as possible that suits all involved parties. IncompanyLanguages can be reached by telephone and by e-mail for dealing with questions of an administrative nature, or regarding the contents of the course. Should in a rare case a dispute arise, it will at all times be the intention of IncompanyLanguages to find the best possible solution that suits everyone involved. Should you however wish to appeal against the offered solution, you can turn to law agency AN-i in Zeist where IncompanyLanguages is registered. They will then assist you and issue a binding decision.
Article 5 - Code of conduct
Article 6 - Garantee
By our guarantee to move up a language level within thirty hours of language training and thirty hours of self-study, IncompanyLanguages expects the course participant(s) to be in good mental health. By help we offer to people with dyslexia we cannot give this guarantee, training and practice will however always lead to noticeable improvement.
Article 7 - Copyright
IncompanyLanguages makes use of various materials in her language courses. Language books used in the courses are subject to the author’s rights. The content of these books is for your personal development only and may not be reproduced or made public. IncompanyLanguages owns the copyright of all materials created by herself; recognizable by its name and the IncompanyLanguages logo. No (parts of) this material may be reproduced, distributed or transmitted in any form or by any means. In case your own documents are used during your language sessions on your request, our trainers sign for non-disclosure for your full protection and the protection of your ownership rights.
Article 8 - Confidentiality
Your trust is our priority